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Ordering Policy

Ordering from our WebStore Glacier Tek / Coolvest.com makes ordering our cool vests on the web easy. To order a product online, select "Add to Cart" listed on any product information page. To view or update the contents of your cart during your visit, select "View Cart" or "My Shopping Cart" from the web site navigation menu. The shopping cart page includes the option to continue shopping or proceed to checkout.

After the items you want have been added to your cart, select "Checkout Now" from the shopping cart navigation menu. You must create an account to purchase online, however all personal information is secure and will not be shared or sold to any third parties.

During checkout, you will be asked to provide your billing address, shipping address and credit card information. Be sure to review your information prior to final checkout. Click "submit order" to receive confirmation of your order, including an order number and email summary. Do not click “submit order” more than once. It may take a minute to process depending upon internet congestion, but one click is all it takes.

As a registered member of coolvest.com, you may login to your account using your email address and password to view your order history, order status, wish list and personal profile. Most orders are processed and shipped within 1 to 2 business days. You will be notified by email or telephone of any problems experienced in processing your order.

Making Changes or Canceling Your Order After an Order Has Been Placed or Sent to Us

If you need to make any changes to or cancel your order after you have sent it, please call Customer Service at 1-800-482-0533. Please note that your order may begin processing immediately after you place it, and it may not be possible to change items on existing orders.

Payment

Payment options are: Visa, MasterCard, Discover, and American Express. Other forms of payment may sometimes be acceptable, but only when ordering through our Customer Service Representatives.

Insurance Reimbursement

Some insurance companies cover all or part of qualifying purchases of our RPCM cooling vests, classifying them as durable medical goods. We do not describe our product as a medical product and make no medical claims. It is your responsibility to file with your insurance company if you wish to seek reimbursement for your purchase. Many customers have had success using the CPT code E-1399, Durable Medical Equipment.

Returns

We will happily refund the purchase price of the merchandise, plus applicable sales tax, for any items that do not satisfy you. We will issue a credit to your account/credit card for items that are returned in accordance with our return policy. Please see our complete Return Policy page for more details.

Product Availability

We try our best to fill all orders within 48 hours. Sometimes despite our best planning, we underestimate demand and certain items are temporarily out of stock. Prior to the completion of your order, we’ll let you know if an item is on back-order and will be delayed or if it is no longer available. We also reserve the right to limit quantities based on merchandise availability.

If we are temporarily out of stock, you can backorder an item by prepaying (including shipping). When the product is in stock, we’ll automatically ship it to you.