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Return/Exchange Policy
(& How-To Guide)

Cooling vests are a unique product and we love to give people the opportunity to try them out!

So, to make that process as easy as possible, our preferred policy is that all products can be returned or exchanged for 90 days without any fees or surprises.

If you are not 100% satisfied with your Glacier Tek product, you can return it for a full refund within 90 days of purchase. Returned products must be in the condition you received them, without signs of obvious wear and tear.

The easiest way to return or exchange any of our products is to contact Glacier Tek and provide us with your info, so that you can receive a pre-paid shipping label.
Here’s how to do so:
  1. Use the contact form available here to reach us, or send an e-mail to info@glaciertek.com.
  2. Within that form (or your e-mail) indicate which items you intend to return. Please include your name and shipping address, or the original order number.
  3. When we receive your return request, we will send you a prepaid UPS shipping label via e-mail.
  4. Print the UPS label and apply it to the return package with clear packing tape.
  5. No printer available? Simply request a "snail mail" shipping label in your e-mail to Glacier Tek. Please allow 7-10 business days for your prepaid label to arrive via this method.
  6. If you do not have the original packaging, feel free to return your merchandise by packing it in an appropriately-sized box for shipping. Boxes are available for purchase at any UPS store.
  7. You may drop off your return at any authorized UPS shipping location, but please do not drop your return off at a drop box. Most Glacier Tek products are shipped in boxes that will not fit in the standard drop box. To find the UPS Service Center nearest you, visit www.ups.com/dropoff.
  8. It may take 3-5 business days for your return to reach the Glacier Tek warehouse for processing. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

Has it been more than 90 days? Or do you no longer qualify for a standard return for some other reason? Please contact us right away. Send an e-mail to info@glaciertek.com or call 1-800-482-0533. We will always to do our best to assist you!