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Glacier Tek & the National Multiple Sclerosis Society

Our combined resources are here to provide you assistance with health-related questions, recommendations, or ordering your cooling vest


National MS Society Navigators can help you explore available options!

If you are looking to procure a cooling vest/accessory, the National MS Society organization will be able to help you explore resources for doing so! We advise that you reach out to them directly for assistance in determining what solutions may be available to you, and the National MS Society's guide to finding cooling vests is available here:
National MS Society Heat & Sensitivity Page

For more information on the National MS Society Organization and direct links to their helpful resources, please check out the following information below:

If you or someone you care for is dealing with MS, we strongly recommend checking out their available resources at https://www.nationalmssociety.org and more specifically, looking into their suggestions at https://www.nationalmssociety.org/Resources-Support

If you are managing a medical condition such as multiple sclerosis, it is great to have help from experts and others who can provide advice or even direct care in managing the symptoms of those conditions! The National MS Society has a wonderful program available that features MS Navigators, persons who work directly with MS patients to navigate any available options or therapies that could be beneficial for the end user. Contacting them can be done here: https://www.nationalmssociety.org/Resources-Support/Find-Support/Ask-an-MS-Navigator

Additional Assistance Available!

The National MS Society offers wonderful resources such as guides to living with MS, check out their Heat and Temperature Sensitivity content for guides and information on how to stay cool. We at Glacier Tek are also happy to answer questions about the vests and other products directly, so that you are not having to wait on answers to these questions while working with a MS Navigator on other necessary information or requests. Please feel free to reach out to us at Glacier Tek with any questions you may have about using, storing, or maintaining your Glacier Tek products by using our live chat feature, or sending us your inquiry directly by email, so that we can help to expedite your experience!


National MS Society Navigators are available to provide assistance!

The National MS Society has a fantastic support team known as Navigators! They work directly with MS patients to be a reliable advisor, helping answer questions across a wide range of MS-related inquiries. Use the links available in the section above to visit the National MS Society website, and get in touch with a MS Navigator.

How to Work with the National MS Society

If you are seeking financial support to cover the cost of an item, National MS Society Navigators can help you explore resources that may help! To connect with an MS Navigator, try any of these links below:

Our Entire Product Collection, Plus Recommendations

In an effort to make all of our cooling vests and accessories as easily available as possible, we've extended the National MS Society discount on all of our products without exception. You'll find recommended vests and accessories in the collection below!

Can Glacier Tek vests be worn under clothing?

Each of our vests adds about an inch of thickness to both the front and back of the body, and therefore can be worn under clothing and outerwear as long as there’s room. The Flex Vest offers the snuggest fit for wearing underneath form-fitting clothing.

Which size vest is right for me?

The ideal vest is determined by your intended use and personal preference for style, type of material and color. Our adjustable adult vests will fit almost all adults and extenders are available for sizes above XL. If a vest does not cover the whole torso, as long as the packs fall over the heart and lungs, the vest will cool the body effectively. For more information and to find your fit, check out our video.

How do GlacierPacks work?

GlacierPacks can be charged in ice water, a freezer or refrigerator, and will maintain a constant 59℉ for up to 2.5 hours. While they may produce some condensation, it will mostly be absorbed by the vest itself. Because GlacierPacks are phase-change cooling packs, your vest will not require air passing over it to maintain temperature. GlacierPacks can be worn under protective gear and other clothing without issue.

How durable are GlacierPacks?

While our GlacierPacks can withstand bodyweight pressure, such as laying on them, you should use caution around any sharp objects. We do offer an accessory called the Glacier Tek Nail Stop set you can purchase to further protect the packs from being punctured by sharp edges, tools, etc. 

Why were the GlacierPacks white and solid when I received my order?

GlacierPacks may solidify in transit if the temperature is below 59℉. This does no harm to them, and the standard instructions can still be used to charge them for use.

Where can I purchase a cooling vest locally?

Our vests are not sold in stores, please use our online stores for your purchase. 

How quickly are orders processed?

Most orders are processed and shipped within one or two business days. Our Storefront will send out an automated email with tracking information when your order is shipped.

How do I change or cancel an order?

If you need to make any changes or cancel your order after it has been sent, please call Customer Service at (800) 482-0533. Please note that your order may begin processing immediately after you place it, and it may not be possible to change items on existing orders.

What if an item I want is out of stock?

We try our best to fill all orders within 48 hours. Sometimes, despite our best planning, we underestimate demand and certain items are temporarily out of stock. We will let you know if an item is on back-order and will be delayed or if it is no longer available. We reserve the right to limit quantities based on merchandise availability.

If we are temporarily out of stock, you can back-order an item by prepaying (including shipping). When the product is in stock, we will automatically ship it to you.

Can I order a replacement vest without the cooling packs?

Owners of a damaged or permanently soiled vest may wish to buy a replacement without incurring the cost of replacing the cooling packs. We are happy to accommodate. Please contact us for pricing.

Do Glacier Tek Cool Vests come with a warranty?

Glacier Tek warrants its products to be free from defects in materials and workmanship for 90 days from the date of purchase, provided the products supplied have not been subject to accident, alteration, negligence, abuse or misuse. If you are not 100% satisfied with your Glacier Tek product, you can return it for a full refund within 90 days of purchase. For details, see our return policy.

Can the Cool Vest be returned?

If you are not 100% satisfied with your Glacier Tek product, you can return it for a full refund within 90 days of purchase. Returned products must be in the condition you received them, without signs of obvious wear and tear. We’ll pay for return shipping. Please see our return policy for details.

Fulfillment Location:

Glacier Tek ships its products from Minneapolis, Minnesota.

Expedited Shipping:

Orders can be fulfilled at any available UPS or FedEx service levels.

Shipping via Customer's UPS/FedEx Account:

We are happy to fulfill any order via your own UPS/FedEx shipping account. Please provide an account # and your billing zip code.

How quickly are orders processed?

Most orders are processed and shipped within one or two business days. Our Storefront will send out an automated email with tracking information when your order is shipped.

Which countries can Cool Vests be shipped to?

We are happy to arrange shipment for orders outside the United States excluding these countries and regions: Balkans, Belarus, Burma, Central African Republic, China, Congo, Crimea, Cuba, India, Iran, Iraq, Ivory Coast, Lebanon, Liberia, Libya, North Korea, Pakistan, Russia, Somalia, South Sudan, Sudan, Syria, Taiwan, Ukraine, Venezuela, Yemen and Zimbabwe.

We ship to all U.S. military locations anywhere in the world and give these orders the highest priority.


Why were the GlacierPacks white and solid when I received my order?

GlacierPacks may solidify in transit if the temperature is below 59℉. This does no harm to them, and the standard instructions can still be used to charge them for use.