Fulfillment Location:
Glacier Tek ships its products from Minneapolis, Minnesota.
Expedited Shipping:
Orders can be fulfilled at any available UPS or FedEx service levels.
Shipping via Customer's UPS/FedEx Account:
We are happy to fulfill any order via your own UPS/FedEx shipping account. Please provide an account # and your billing zip code.
How quickly are orders processed?
Most orders are processed and shipped within one or two business days. Our Storefront will send out an automated email with tracking information when your order is shipped.
Which countries can Cool Vests be shipped to?
We are happy to arrange shipment for orders outside the United States excluding these countries and regions: Balkans, Belarus, Burma, Central African Republic, China, Congo, Crimea, Cuba, India, Iran, Iraq, Ivory Coast, Lebanon, Liberia, Libya, North Korea, Pakistan, Russia, Somalia, South Sudan, Sudan, Syria, Taiwan, Ukraine, Venezuela, Yemen and Zimbabwe.
We ship to all U.S. military locations anywhere in the world and give these orders the highest priority.
Why were the GlacierPacks white and solid when I received my order?
GlacierPacks may solidify in transit if the temperature is below 59℉. This does no harm to them, and the standard instructions can still be used to charge them for use.